Privacy policy

Luxilon Industries NV, Division Belgium & Luxembourg cares about your privacy and that is why we explain in this privacy statement as clearly as possible which (personal) data we process, what we use it for and what your rights are in this respect.

This privacy statement applies to all processing of (personal) data of visitors who use the services of the website of Luxilon Industries nv, Division Belgium & Luxembourg, luxilon.tennis.

1 About Luxilon Industries nv, Division Belgium & Luxembourg

Luxilon Industries nv, Division Belgium & Luxembourg (hereinafter referred to as "Luxilon Industries nv, Division Belgium & Luxembourg", "we", "us" and "our"), with registered office at Industriepark Z1 - Vosveld 11L, 2110 Wijnegem, registered with the CBE with number 0443.802.417, e-mail: dirk.vanhaele@luxilon.be, telephone number 03/328.02.92.


2 Why a privacy statement?

Every person who visits our website or every customer (hereinafter the "user") makes certain (personal) data available. These (personal) data constitute information that allows us to identify you as a natural person, regardless of whether we actually do so. You are identifiable as soon as it is possible to create a direct or indirect link between one or more (personal) data and you as a natural person.

We use and process your (personal) data in accordance with the AVG (General Data Protection Regulation, also known as GDPR) and other relevant legal provisions. Any reference in this privacy statement to the AVG is a reference to the Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of (personal) data and on the free movement of such (personal) data.

Through this privacy statement you, as a user of our website or services, are informed of the processing activities we may carry out with your (personal) data.

3 Why are my (personal) data processed?

We process your (personal) data for customer management purposes, to offer you an optimal user experience, to make our services as interesting as possible, to personalize content and advertisements, to provide social media functions and to analyze our website traffic.

If you want to participate in one of our competitions or promotions, we naturally also need certain (personal) data from you. For this purpose we will enter into an agreement with you regarding your participation in the respective contest or promotion.

4 Which (personal) data are processed?

We only process (personal) data that is necessary for the purposes for which it is processed. This happens when you share them with us directly or when you use our services.

On the one hand, we process identification, contact and payment data (for example, your name, address, e-mail address, telephone number, date of birth, gender and, if applicable, billing and payment data), on the other hand, we use cookies to provide an optimal user experience, to make our services as interesting as possible, to personalize content and advertisements, to provide social media functions and to analyze our website traffic. You can find more information about this in our cookie statement. Finally, we process data that you communicate yourself: when you ask a question by email or contact us (for example, via telephone or social media). We also process information that we obtain through market research studies (surveys/questionnaires) that we conduct and in which you participate of your own free will.


5 How are my (personal) data processed?

We process (personal) data on the basis of the following legal grounds:

  • On the basis of the execution of the contract as agreed with the user, or the exercise of pre-contractual steps taken at his request
  • On the basis of complying with legal or regulatory provisions, regarding the management of the contractual relationship, in particular invoicing
  • On the basis of our legitimate interest for sending information and answering questions asked through our contact form
  • On the basis of your express consent for sending promotional offers (direct marketing)


6 Who processes and receives my (personal) data?

Your (personal) data are processed for internal use within our company. We do not pass on or sell your (personal) data to other companies and do not allow third parties to use your data for their own purposes, unless you give us permission to do so.

We are the data controller and determine, alone or in cooperation with others, which (personal) data are collected, as well as the purpose and means of processing these (personal) data.

We are free to use data processors. A processor is a natural or legal person who processes (personal) data at the request of or on behalf of a controller. The processor is obliged to ensure the security and confidentiality of the (personal) data and always acts in accordance with our instructions.


7 How long will my personal data be kept?

We will keep your (personal) data no longer than necessary for the purposes for which they were collected (see Article 3). They will be deleted from the database when they are no longer needed to pursue these purposes or if you validly exercise the right to delete the personal data.


8 What are my rights?

The right to data protection is a fundamental right in the European Union. These rights are listed below.

  • Right of access: you have the right to obtain confirmation from us as to whether or not we process your (personal) data, access to your (personal) data processed and how and why they are processed, as well as a copy of the data concerned.
  • Right of rectification: you have the right to have incorrect or incomplete information regarding your (personal) data corrected.
  • Right to erasure: You have the right (although this is not an absolute right) to have your (personal) data processed by us deleted.
  • Right to restriction: you have the right to restrict the processing of your (personal) data in certain specific cases.
  • Right to object: you have the right to object to the processing of your (personal) data for direct marketing purposes, profiling purposes or purposes arising from the legitimate interests of the data controller. If you object, we will stop processing your (personal) data unless we can demonstrate that there are compelling legal reasons to process your (personal) data which override your right to object.
  • Recht op overdraagbaarheid: je hebt het recht om in een machine leesbare vorm (persoons)gegevens op te vragen die je aan ons verstrekt hebt in het kader van verwerkingen die gebaseerd zijn op jouw (expliciete) toestemming of die strikt noodzakelijk zijn voor het uitvoeren van een overeenkomst met jou en het recht om deze (persoons)gegevens over te dragen aan een andere verwerkingsverantwoordelijke, tenzij dit technisch onmogelijk is.
  • Recht om toestemming in te trekken: je hebt te allen tijde het recht je toestemming in te trekken als de verwerking van je gegevens op basis van jouw toestemming gebeurt.


9 How can I exercise my rights?

If you wish to exercise your rights, you can send a written request and proof of identity via registered mail to Luxilon Industries nv, Division Belgium & Luxembourg, Industriepark Z1 - Vosveld 11L, 2110 Wijnegem or via dirk.vanhaele@luxilon.be.


10 Where can I go for more information or to file a complaint?

For more information we refer you to the website of the Data Protection Authority. Even if you do not agree with the processing of your (personal) data by Luxilon Industries nv, Division Belgium & Luxembourg, you have the right to lodge a complaint with this authority.


11 Can this privacy statement change?

This privacy statement, which applies to our website (see introduction), is subject to change. Adjustments will appear on this page each time.

Privacy statement last updated on January 8, 2020.